My card is not working. What do I do?
There is nothing more frustrating than a charging or fuel card that does not work. We completely understand. To resolve the issue quickly, it is best to contact the leasing company (directly). They can help you identify the cause of the problem and determine what follow-up steps are required. Is the leasing company unable to assist you or unable to fully resolve the issue? Or do you need help finding the correct contact details? Please call fleetkennis! We will be happy to help you on your way.
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I have not yet received a fuel and/or charging card
In most cases, you will receive the card and associated PIN before the delivery date of your new car. This process may be delayed at the supplier and you may not receive the card and PIN until 10 working days later. The card and PIN are sent ...
Can I charge and refuel without a card?
Of course, it is possible that you are unable to use your fuel or charging card, because it is defective or because you have lost it. Fortunately, you can still use the MultiTankcard Next app in that case. MTc Next app Download the app for Android ...
Which costs can I pay using my card?
The Van Oord lease policy outlines which costs you are allowed to pay using your fuel or charging card. You received this policy when you joined the company and again when the ordering process for your (new) lease car began. If you're unsure whether ...
Do I need an International Insurance Certificate (green card)?
Approximately two weeks after delivery of your new car, you will receive a digital International Insurance Certificate*. In general, authorities will accept the certificate of insurance on your phone, but in some cases you may be asked to show a ...
Can I refuel abroad?
If you are abroad on behalf of Van Oord and therefore driving business-related kilometers, you can use your fuel and/or charging card. However, it may happen that your card does not work abroad. Be prepared for this and ensure that you have ...