Who is the supplier of my charging station?
Often, the charging station will indicate who the provider is. If you’re unable to find this information on the charging station or if you’re unsure, please contact fleetkennis.
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A charging station through my employer. How does that work?
If you include a charging station for your new lease car in your order, it will be installed at your home. The charging station supplier will contact you before delivery of your new vehicle to make an appointment for an inspection. During this ...
When will I receive my home charging allowance?
Unfortunately, there is no universal answer to this question. The processes of the charging station supplier and the agreements you enter into with your employer determine the payment date of your home charging allowance. Charges made at your home ...
What happens to my charging station when I move home?
Please contact fleetkennis to discuss the situation and to assess what will happen to the charging station when moving, as there are various options. The charging station can remain behind, be moved or used elsewhere. The economic life of the ...
My energy rate has changed. What do I do?
If the kWh rate set on your charging station no longer matches the energy rate you pay, you need to inform the charging station supplier about this. You can read how to do this in the article "How do I adjust the price per kWh?"
What happens to the charging station at the end of my lease contract?
In principle, at the end of the lease contract, the charging station becomes the property of the owner of the land on which the charging facility is located/installed. Check Van Oord's leasing policy or contact fleetkennis to find out which rules ...